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Frequently Asked Questions

Is a tenancy check the same as a credit check?

No, a tenancy check is not the same as a credit check. A tenancy check provides a record of a tenant’s tenancy history, including Tenant Ratings (good or bad), 14-Day Notices for breaches of tenancy, Tenancy Tribunal Orders, and a record of landlords and property managers who have previously conducted tenancy checks on the applicant. In contrast, a credit check only reports defaults and judgments information. Tenancy checks focus solely on rental and tenancy-related matters, helping landlords and property managers make informed decisions about potential tenants.

How much tenant info does Experian Tenancy have?

Experian Tenancy maintains New Zealand’s largest tenancy database, often called the national 'bad tenant register,' containing hundreds of thousands of continually updated tenant records. We combine our own database with over 20 external sources to provide a comprehensive Tenant Checking solution.

How do I lodge a Tenant Rating or 14-Day Notice?

To lodge a Tenant Rating or a 14-Day Notice, you must be a landlord or property manager in New Zealand with an active Experian Tenancy subscription. Once logged into your Experian Tenancy account, you can submit Tenant Ratings or 14-Day Notices through our online portal. This ensures all information is accurately recorded and linked to the correct tenant, maintaining the integrity of the national tenancy database. The Privacy Act 2020 consent requirements must also be followed.

Can I submit Tenancy Tribunal Orders to the database?

Yes. Experian Tenancy allows landlords and property managers in New Zealand to submit Tenancy Tribunal Orders, but you must have an active Experian Tenancy account to do so. Once lodged via your account, these orders become part of the tenant’s official record, helping other landlords and property managers make informed decisions when considering rental applications.

Who can access the records I lodge about tenants?

Only registered landlords and property managers in New Zealand with an active Experian Tenancy subscription can access tenancy records, including the information you lodge. This ensures that all data is used appropriately and confidentially for tenant screening purposes. Tenants can request a copy of their own tenancy history to see what, if any, information is held by Experian Tenancy.

Is Experian Tenancy affordable?

Experian Tenancy is cost-effective and can even provide credits for certain tenant lodgements. It’s often more efficient to screen tenants before they move in rather than deal with eviction later. For details, please view our Pricing Schedule for combined tenancy and inquiry database credit checks.

Are tenancy forms available through Experian Tenancy?

Yes. All relevant tenancy forms—including tenancy applications, tenancy agreements, and cleaning guides—are freely available for download once you log in to our website.

Do I need to check multiple credit reporting agencies?

While some providers offer multiple credit check options, we believe a single comprehensive credit check is sufficient. Experian is one of the top three largest credit bureaus in the world, providing data and analytical tools to clients globally. Operating in 32 countries and serving over 152,000 clients, Experian is a leading global powerhouse in credit information.

What services are offered by Experian Tenancy?

Experian Tenancy operates New Zealand's largest tenancy database and provides comprehensive Tenant Checking for private landlords and professional property managers. Members can also share tenant experiences online by lodging Tenant Ratings, 14 Day Notices, and Tenancy Tribunal orders.