illion Tenancy has a complaints procedure in place that we will follow if you believe we have failed to address your concerns. The object of our complaint procedure is to facilitate the fair and efficient resolution of complaints.
Under our complaint procedure:
We will acknowledge your complaint in writing within 5 working days of receipt unless it has been resolved to your satisfaction within that period.
Within 10 working days of acknowledging your complaint we will investigate your request and advise you of the outcome, or if additional time is required to investigate the matter.
Upon completion of our investigation, we will advise you of our decision, the reasons for it and any corrective or other action we propose to take.
If you have used our complaints procedure and are not satisfied with our resolution you may wish to escalate the matter. If you have any additional information that we did not have and believe this should be considered, then please forward these details to:
Level 2, 666 Great South Road
If you are remain dissatisfied with the decision illion Tenancy has made about the complaint, then you may choose to refer the matter to the Office of the Privacy Commissioner