Tenant Check Report Guide


illion Tenancy Check Report

Shows any information found on the national tenancy database - illion Tenancy. This information comes from other property managers and landlords. The information could be tenant check history, previous tenancy addresses, tenant ratings, 14 day notices, and/or tenancy Tribunal orders.

Any information found will show the Property Manager/Landlord name, which is a link to email them if you would like further information on your applicant. Simply click on their name to open the enquiry email form. Often it will also show the Property Manager's/Landlord's phone number as an alternative method of contact.

Tenancy debt collection records from C.I.A. Debt Recovery, one of NZ's largest Tenancy Debt collectors, may also show on the illion Tenancy Check Report. www.cia.nz

Tenancy Risk Score (TRS)

Unique to the Property Management industry. Our Tenancy Risk Score provides greater risk assessment accuracy compared to a standard credit score because it uses a combination of both credit bureau data and tenancy data. This gives property managers and landlords a simple and reliable indicative score that summarises how much risk each prospective tenant poses. Also included is a Tenant Percentile Rank as a comparison guide with other tenants. 

A higher Tenancy Risk Score is desirable. A good, low-risk tenant will have a Tenancy Risk Score of 500 and above. 

Ministry of Justice Fines

This searches the Ministry of Justice fines database for outstanding fines. The information will show the balance of the fine that is still outstanding at the date.

Property Ownership Records 

This information comes from CoreLogic. The ownership information provided is to be used as a guide only, and does not guarantee property ownership. Name duplication and the property owner's ownership structure (such as trusts and companies) may interfere with the accuracy of the results provided. 

While CoreLogic uses commercially reasonable efforts to ensure the information is current, CoreLogic does not warrant the accuracy, currency or completeness of the information and to the full extent permitted by law excludes all loss or damage howsoever arising (including through negligence) in connection with the information.

ID Verification from NZTA - Drivers License verification

To identify that the Drivers License ID shown to you is real. Possible reasons if you get 'No' matches on all details could be;

  • Incorrect Drivers Licence number, and/or an incorrect or missing version number. The Drivers Licence number should be 8 characters long with the first two characters being alphabet letters. The Version number should be 3 numbers long. Ensure your applicant has supplied you with their correct Drivers Licence numbers.
  • The licence may be expired. Check the expiry date of the Drivers Licence. 
  • The licence may be disqualified or suspended. A Full Drivers Licence Check will confirm this.
  • The license may be fake.
  • NZTA database may be offline. This will show in Description as "No NZTA Drivers License response is available." You are able to ring them to figure out the reason their website has not given a valid response. Ph. 0800 822422
If you get a 'Yes' match to 'Drivers Licence Number Matched?' but 'No' matches on any of the name or date of birth of the applicant, it means NZTA have different details against that Drivers Licence Number than what you entered for the search.
In this scenario we recommend you request a second form of photo ID from your applicant to double check they have given you their legitimate name and date of birth. I.e. Request a photocopy of their Passport, 18+ Card, or Kiwi Access Card.

Full Drivers Licence Check

The Full Drivers Licence Check becomes available in the results if you get no match or question marks (?) on your Drivers Licence ID verification from NZTA. This more advanced search gives complete information regarding a persons Drivers Licence with information from NZ Transport Agency (NZTA), including Licence status (suspended or disqualified), class/stage, endorsements, conditions and exemptions. 

Passport Verification

This verification is done through the Department of Internal Affairs (DIA). Result Definitions;

  • Verified - The details have been found and verified as correct.
  • Not Matched - The details have not been found in the DIA system and could not be verified as correct. Only New Zealand and Australian passports can be verified.

Credit Check Report

Credit Check reports from illion (formerly trading as Dun & Bradstreet) can include previous creditor enquiries along with adverse information such as 

  • Payment Defaults - 
    payments of at least $125 that are overdue by at least 30 days where the creditor has notified the individual of the overdue payment and requested the individual pay the amount overdue. Even when paid in full, a payment default can stay on the credit report for four (4) years from the date it was incurred.

  • Judgements - 
    any court judgements which have been entered against the individual for an amount owed, plus any fees, charges, and interest. This includes District Court and High Court judgements, but excludes criminal matters and Tenancy Tribunal orders.

  • Collections -
    once an account is sold to a collection agency, the collection account can then be reported as a separate account on a credit report. Collections can appear from unsecured accounts, such as credit cards and personal loans.

  • Serious Credit Infringements -
    when a creditor believes the individual has committed or attempted fraud in the way that they have applied for credit, or fraudulently evaded meeting their obligations in relation to the credit they have.

  • Insolvencies and Bankruptcies -
    when the individual has gone bankrupt or filed for No Asset Procedure (NAP) because they have not been able to repay all their debts. These can be initiated voluntarily by the individual, or imposed by a Court order.

PPSR - items on Finance owed

The Personal Property and Securities Register is the register holding details of security interests in personal property. It will show if your applicant has taken finance such as hire purchases and loans on vehicles or chattels and used their other property/assets as security. This database is administered by the Companies Office.

Tenants who have a lot of security interest registered against their property/assets may suggest they have cash-flow difficulties, or have a lot of goods on finance. 

Tenancy Tribunal orders on Ministry of Justice

This database shows on our Personal Character Check along with the other non-Date of Birth verifiable databases we search.
illion Tenancy receives regular complaints regarding matches on this database where the tenant denies being the tenant listed. Many times the tenant is speaking truthfully. The reason is the simple fact that Tenancy Tribunal decisions do not show Date of Birth. This means if you search for Joe Bloggs you get results showing every Joe Bloggs who has graced the Tribunal, instead of just the Joe Bloggs who wishes to rent your property.

There are some other noteworthy points regarding the Tenancy Tribunal database;

  • Not all Tribunal decisions are loaded online - the Adjudicator has discretion not to publish it.
  • The decisions are only held on the database for a period of 36 months from the date of publishing and are not updated.
  • Mediated orders are not recorded.